I had the original Ring Doorbell for about a year and really enjoyed it. It was cheap but lower quality video resolution. It was fine for the time I had it. When the same thing with improved video was being released, I jumped on it. I received it today and got it installed. The video quality is night and day as shown in the photos and much better than the 1st generation. Good work ring. Unfortunately, the installation and mounting sucks compared to the 1st generation. Why they did this, I have no clue but here are the issues. 1. The mounting plate on the first generation has connections for the wiring. This made it very easy to remove the device and charge, especially in the winter months where we live and the batteries lose charge. 2nd generation has a mounting plate and the wiring on the back of the unit, which was a pain especially when the existing wire is not very long. This will be a nightmare having to remove this and recharge compared to the 1st generation. I had no issues with the 1st generation. This is a failure for Ring in my opinion. I am debating about keeping my 1st generation instead of this now. 2. The mounting of the device to the frame also sucks. The 1st literally had no gaps and was secure in my opinion. It had guides that made the doorbell align to the mount. The 2nd generation does not and there are gaps all the way around and loose. I mounted it no differently than before, in fact the holes for 1st and 2nd generation are identical which is a plus, but again I see this mounting as a failure for Ring. I literally just installed this, and outside of the perfect video, I can’t attest to motion and nightvision yet. I am disappointed in the execution of mounting the device. I have no idea why this changed this from the 1st generation but this was a bad move in my opinion. I still have no idea why these require a battery they never stay charged when connected to wiring, but I assume this unit will have the same issue for me as well come winter. They really need to rethink the whole battery idea and have a hardwired version and battery version or fix the way these thing function when power is applied. At this point I may deal with it and hope Ring fixes these mounting and wiring flaws. If this mounted the same way as the 1st generation, I would not be writing a review because I had no issues with the device other than the battery and that wasn’t enough for me to write a review. Excellent otherwise but seriously why did you change the way these mount? ***Update 6/6/2020*** So I decided to keep it primarily because I had already offered to sell my 1st generation to a neighbor, but I did end up having to make some changes. Ultimately I bought some spade terminals and soldered them to my doorbell wire with heat shrink tubing (Ring provided in older versions, but not this one for some reason). While it was easy for me, it won’t be for others. Overall I am still upset over this mounting as it is extremely poor execution when the previous version was perfect. I guess this is Rings way to get the price down to $99 by cutting corners. The doorbell it self seems quality but mounting just plain sucks. I have no other words for it. You can see my updated photos of what I did. There are two photos that show the camera quality difference. The low quality image is from a generation 1 ring and the better quality HD is from the generation 2 ring. Night vision appears to be decent and motion the jury is still out because of the People only filter. I am still trying to tweak it. I am still leaving only 3 stars because of the mounting issues and there is still a gap between the mounting plate and the doorbell. Maybe Ring will fix and send everyone a new mount, but that is wishful thinking.

My husband and I got one yesterday and it was everything we needed so we got this one for our daughter. She's going to love how easy it is to download the app and get everything connected, which was easy. It's not to big, but just big enough. The sound quality it great and the quality for the money is excellent. Everything about it is great.

4 my side door driveway, not working rt. Now cause I changed internet carriers & when I went bac 2old carriers I couldn't retrieve my old password & it's not working now & I don't no what 2do!!

I've been using this Ring doorbell and camera system for a couple of years now - plenty of time to put the gear through its paces and form a conclusion. In short, this stuff is basically little more than toys. I'll begin with some positive comments, however... The hardware of both the doorbell and the "R2D2" cameras is quite impressive. It's solid, the fit and finish are excellent, and the materials used are excellent quality. The 1080 camera is sharp and clear - even in the dead of night, and the audio is as good as one could expect given that there isn't anything capturing the sound except a tiny condenser mic. That said... The sensitivity sensor is highly erratic, regardless of what level it is set to. On a few occasions, the recorder won't even trip should someone come up to the door, but thankfully, this is rare. Most of the problems are with the inconsistency of distance. For example, people walking along the sidewalk in front of my house are basically never detected (which is proper), but should a postal delivery vehicle or a garbage truck go by, then the system is triggered. Keep in mind that a sidewalk is normally closer to a house than a street, and my property is no exception. Even a stray headlight will trip the system, which is exasperating when it happens in the middle of the night. When the system *does* properly record, there are too many instances of the recording starting too late or quitting too early, which results in images of humans at our door getting chopped off. Inexplicably, the unit contains a battery that cannot be swapped out. This means that you have to take the doorbell offline for hours at a time so that the battery inside it can be recharged. I'll admit, I didn't read the fine print when I purchased so my bad, but c'mon, who would have thought that someone would have designed a security system that had to be taken offline by *design*? As bad as all the above is, the absolute showstopper is the horrific problem with wi-fi - a problem so consistent and acute that it renders this product useless. The doorbell and the cameras are constantly going offline, and the only way that they can be brought back online is for the user to be onsite and physically reconnect the devices. Talk about unclear on the concept! The whole idea of home security is that you want it working when you're AWAY, Amazon, not just when you're at home. The slightest network glitch causes the system to completely blow up: a slight power interruption, the router temporarily losing network, etc. However, every single device in my household is smart enough to come back online once the connection has been restored, except...the Ring system. Sometimes, eventually, the doorbell "figures something out" and comes back online, but the cameras? Never. They would be better off as paperweights. Some of this is not Amazon's fault - it's the nature of a motion detection system. The problem is that with the system metaphorically yelling "Fire!" all the time, you become naturally insensitive to its warnings, or if you simply turn it off so you aren't disturbed, then this defeats the whole purpose, right? UPDATE 8-13-2023: AFter speaking with a courteous and knowledgable customer service representative named Melissa, I was satisfied with the information she provided in re to the operation of the doorbell. For the most part, she affirmed my observations about the proximity sensitivity issues I documented here as well as the necessity to deactivate and uninstall the device in order to charge it. Her suggestion was to hardwire the doorbell, but I explained that due to the trim around our door as well as other issues, hardwiring would be cost prohibitive. I stated that I am very pleased with the performance of the battery itself - it only needs charging 3-4 times per year, but that the real issue was that the battery requires 6-8 hours to charge no matter what type of charger that is used. I also stated that I was aware that fast-charging shortens the life of lithium batteries, but that this decision should be left up to customers, not the designers. For my part, I would rather be able to fast-charge the battery and get my doorbell operating again even if this means purchasing a replacement a little sooner than I might have had to. I've added two additional stars to this review: one for the unusually strong battery performance and one for Melissa's patient assistance.

This is the best system we've seen so far as far as clear picture, video and audio. The notification is instantaneous when a person is detected outside. We run it off its battery system and the batteries seem to last forever. Based on current battery levels we will only need to charge them 3 or 4 times a year. We love the camera and doorbell bundle. The price was really affordable. It was an excellent buy.

I have good number of cameras, doorbells, and alexa devices all configured and paired together. I bought this doorbell to upgrade my back door. Its definitely came a long way since the first gen. Not to keen on the built in battery but we'll see how that works!! These have a lot of great options and features that really give you good control over your devices with a few major cons that really are hard to overlook and should cost a few stars. Pros. Great alerts, great video quality for just 1080p, range, and night vision. I can have it setup so if my front door gets motion alert, all the flood lights and cameras that can see that area light up and record. You can share with family members and determine what cameras they can see and which they cannot. I.E. we have a bedroom cam for our rottweiler puppy that has a large crate we can see right into during these early training months. I'd rather not having my teenage kids seeing into my bedroom but them getting motion alerts for the doors is awesome. Cons. Local storage is blocked behind a paywall. I literally bought a 512gb microsd card and found out when I couldn't find where to enable that you have to not just pay more than what I was before with one camera, but you have to move up to their most expensive 20 dollar a month plan!!! What... The...heck Ring!??! I'm reading also that even after you do this, you can't use both cloud AND local storage.. This is double dumb and downright either HORRENDOUS design by the developers or just intentional extortion via nickel and diming of their already paying customers. I'm a 25+ year IT professional. In EVERY camera system or data suite you care about, local and cloud storage together IS the bee's knees. It should be available on cloud no matter what in case of fire/ring alarm theft and local storage used for faster replaying of recent events up to the amount of data your SD card can hold. Rather than giving in and paying, I returned the SD card and said screw it. I previously was paying about 3.99 a month for my single ring camera. I got tired of maintaining my local IP camera setup and needing a vm (virtual machine) running to record and eating up storage on my NAS to save it all. I was stoked when I saw the local storage. I dropped over 500 bucks on doorbell cams for back and side doors, flood light cams, and interior cameras to ensure our pets left home are fine and being checked on when we go on longer trips. I was OK moving up to 10 dollars a month for all that I get. Adding another 10 on top for something that costs RING NOTHING for me to use. is unacceptable. This is just a money-grabbing paywall and it needs to stop. Lastly, the biggest operational con besides this is the poor integration with Alexa for scheduling camera functions. I.E. I do like getting driveway alerts via the alexa when motion is detected because its a blind spot inside my house. One window on the back side of the house can see the driveway due to garage location. I set a schedule or snooze it to not give motion alerts if I'm having people over and it completely ignores this schedule and gives endless motion alerts via the alexa devices. Stupid annoying and it seems people have been complaining about this on the forum since 2018.

I have a friend that swears by his ring. We go on trips every now and then and I wanted the ability to see if anything was happening at the house while we were out of town. Not only that but my wife can see who is at the door or if a package gets dropped off. Installing the ring was easy, just two wires. What I didn't know was the recommended height of 4 feet. We have a porch you have to walk up so my ring was about 7 feet off the ground, no Bueno... it was missing a lot and only picking people up when they got to the bottom of the steps. Reading the instructions "again" I saw they make a wedge kit for situations like mine. Two days later and two wedges everything was good to go. Now I'm picking up chipmunks in the driveway cars going by mail deliveries. I even had to turn down the sensitivity a little. Bottom line it works great and I'm not worried about being gone for a few days. Priceless.

My old house didn't have a doorbell at all. I almost missed a delivery the other day because I didn't hear the delivery person knocking. That's when I ordered this. If you already have a doorbell, it's a much easier installation as it uses the wires of your existing doorbell to keep the battery charged. In my case, there was no doorbell so no doorbell wiring. What I had to do was run some power through the wall to the outside where the Ring doorbell was going to be mounted. The Ring requires 8-24VAC at 40VA. I used to deal with amps and VA was new to me. Basically, 40VA is hardly any amperage. Ring makes an adapter for this purpose. So you find an AC outlet near your door and run the wire from the adapter through the wall to the Ring doorbell. I had a ton of old power supplies I kept throughout the years and found one that was 8VAC and rated at 1000 ma. The AC outlet was on the other side of the doorjamb. I used to be a telephone repairman, so this job was easy. I spliced some old CAT 3 IW to my power supply, stapled (T-25) along the baseboard, up along the doorjamb, over the top and down on the side where the doorbell would be located. I had to use a 10" long masonry bit to get through the wall. This house is old and built like a fortress. Then just poked the IW through the hole and attached it to the ring after I had attached the Ring mounting plate. I'm guessing most houses will be far easier than mine. I know that my power adapter is working is because I can go into the Ring settings and look at the device health. In my screenshot, you can see it says, "Hardwired" and the battery level is 100%. The Ring device itself works very well. You download the Ring app to your phone and it alerts you when someone is there. You can see them and you can hear and even talk to them wherever you are. I now have a doorbell and a bit more security.

My version was both battery backup and wired. Since my old "smart" doorbell was wired into a power source I was able to utilize the same wiring. Installation on the wall took 4 screws but were not difficult. The product combined with the Ring app is what makes this an easy install. My previous door bell often failed to work and the app was tedious while also failing to access the doorbell consistently. I have control over motion recognition and method of alerting me. Works great.

Got this as a replacement from my old camera from a different company and theres immediately a huge difference. The camera quality is much sharper and I can even see the lines and dirt on the floor and walls now. If a bug was to crawl along the floor I'd definitely be able to see it clearly. I was worried about the round "fisheye" type lens since I'm just not a huge fan of it, but this camera actually sees a good deal further down the hall than my old one so I reckon I can deal with the lens shape. I live in a very humid and hot area and the old camera would fog up very easily but this one has yet to fog up and its the middle of June so if it would fog up, now would be the time. The audio quality is good and I can individually adjust the doorbell volume and the speaker volume. When in live view, my old camera would make me tap the screen repeatedly to make sure the live view continued and it would still just automatically shut it off and not let me re-open the live view, this camera doesn't do that, you turn it on and it stays on until you exit out so less work for me. Being in an apartment I am not allowed to screw or install it in any wall, so I have it in a door mount and it fit in my current mount I used for my old camera so it was an easy installation for me. It hasn't had any difficulties or disconnects with the wifi yet. I do wish the motion detection was a bit quicker as it catches motion more in the very middle of the camera rather than when it comes into the frame, but I also don't have the sensitivity all the way up to save battery life so it could just be that. Either way it still catches motion better than my old camera so I wont be a choosy beggar.