I don't quite understand the negative reviews -- and it almost stopped me from purchasing this remarkable hub. Let me start by saying that I have been actively upgrading everything in my home to be completely automated. It started with multiple Alexa and Google devices to Hue lighting and automated garage door openers. The next thing I wanted to do was put sensors on all my doors to announce when they were open and closed. It was suggested to me to buy this Smartthings hub along with their individual sensors. The hub arrived yesterday. I immediately unpacked it and plugged it in. I then went to my iPhone and downloaded the Smartthings app. From within the app, I added a device and was directed to the hub which I paired by scanning the QR code on the back of my device with my camera. The hub connected to my home WiFi network, new updates were downloaded and installed and I was ready to go. Really, I was paired and ready to roll in less than 15 minutes. Completely effortless. My first project was to put a sensor on my front door and have Alexa announce when it opens and closes. I chose to do this with Alexa due to its ease of adding routines. Doing this with Google would have been far more of a hassle (as of the writing of this review) since I would have had to go through the IFFT app and probably add additional software such as BigTalker2. So, all I had to do, after pairing the Samsung MultiPurpose sensor, was to go into Alexa, add routine, add device (Samsung door sensor) and then create two separate routines that announce when the door is open and then closed. I cannot begin to express my joy when I was easily able to create this routine with Alexa and to actually see it work. This hub is absolutely remarkable. Now that I have it, I plan to go crazy adding more sensors all over my home. For those who claim this product does not work, I have to totally disagree. Setting up the hub was effortless. Pairing their sensors were immediate. Everything has been working perfectly, as expected. Best of all, once you get this hub set up, the possibilities are endless when it comes to what you can pair with it to work with Alexa or Google. You may say that this is the "brain" of your automated home. It all begins with this product.

I bought this to replace a failing 1st generation Wink hub. It's only about a quarter the size and the light is visible but still very unobtrusive, unlike the Wink hub that tried its best to emulate the surface of the sun. Pairing devices is fast and "easy", however it would be nice if they implemented some kind of way to identify lights, or other things you may have multiple of, while naming them. Even still, while pairing 1-2 at a time it took less than 10-15 minutes to setup 12 lights. Wired setup would be very easy, but the packaging or manual doesn't identify which model it is as its identified in the app and the app doesn't automatically detect it, making initial wireless setup a little frustrating. There are only 3 hub types listed during setup and it takes about a minute to fail if you choose the wrong one (of course I picked the wrong one the first 2 times). Your phone will also need a somewhat decent camera too as you need to scan a QR code on the hub to complete setup, my S9 had no issue, but it's something to keep in mind if you have an old phone.

I bought a Schlage handleset for my front door about 5 years ago. A few weeks ago I decided to change the codes I had programmed into it. I pulled out the manual that I wrote the programming code on, and while going through it I saw a section about Z-Wave. Had no idea what it was or that the lock had a built in radio for it. After edumacating myself on what Z-Wave was, I ordered a V3 Smartthings Hub (I'm aware of home automation and some of the brands, just never used any of it). I pitched the directions, the single paragraph was useless. Also a big FU to Samsung for the poor naming of the hub. I installed the newest app on my iPhone (because you have to use the latest one in order to connect the hub), and attempted to connect it. There are 4 hubs listed, and they're in this order - Samsung Connect Home Samsung SmartThings Wifi SmartThings Hub 2015 SmartThings Hub 2018 (IM6001-V3P) Being new to this device, and above average tech savvy (well, we all think we are), I assumed it was the second option since the V3 was a "Wifi Hub" and the previous versions weren't. Attempted to connect....no joy. Thought maybe it was my router, so went to my Netgear R7000 settings. Oh! A firmware upgrade is needed - great! That might take care of it! 20 minutes later..no joy. Looked online, Samsung recommends doing a factory reset on the hub. That could be it! 10 minutes later....no joy. Tried the first hub listed...no joy. More internet searching, finally found something (my google-fu is strong). It's the LAST ONE on the list. I looked at the label on the box and in the manual when trying to determine which hub to select, and NO WHERE, and I mean No F'ING WHERE, does it say IM6001-V3P. I bought it in 2019, assumed 2018 was an older hub. I guess the average person is supposed to understand that the 'V3' in amongst all the other letters and numbers is the one to choose. I didn't. After connecting the hub, I moved onto the lock. Tried to connect it by going tap-a, tap-a, tap-a on the iphone app. Guess what? That's right folks, no GD joy. I donned my white robe/black headband outfit and spent more time researching until I found the proper procedure. But I also deleted the new app and installed the classic app before I did that (thanks to another review here), so I don't know if the procedure allowed it to connect or if the classic app alone did it. Procedure was to move the hub within a foot of the door, exclude the lock with the Z-Wave utility in the SmartThings app, then have it discover the lock. Either way, I now had joy....so I thought. After the hub connected to the lock, I found that it deleted the new codes I just put in a week ago. When I put the new codes in, because it had been so long since I did it, I did a full delete, which also deleted the factory codes (I know because I tried entering one after deleting all the codes). I re-entered the factory codes when I was putting my new codes in. The only codes that work are the default codes I re-entered. In the end, it works.....but I'm typing this review an hour after doing the above. I'd like to say I'll update later, but we all know that's a lie. My life has too much joy to come back and update a review.

Omg I love this! I bought another version years ago and it was so difficult to set up and would not pair to my GE light switches or any of my devices. So I waited too long to install it and I could not return it to Amazon. I ended up donating it to Salvation Army brand new. Now fast forward several years later, wink is trying to charge a monthly fee. So I was in search for a new hub. I saw in several reviews the smart things three. The reviews are very good so IDecided to buy it to try it again. I just set it up and it works so much easier than the wink hub. I didn’t have to carry it around to pair the devices. All I had to do was go around with my phone and connect the devices to the app. It was so easy. I am completely in love with this new hub. The best thing about it is that it also attaches to my Samsung TVs. It is a little hard to do the automations on it but I will read some further instructions and I’m sure I will have it set up. So far so good. It works a lot better with the iPhone than it did years ago as well. I’m happy!!!

I originally bought this product from the Amazon Warehouse but it did not work so I ordered it again, but through the regular seller. The second one I bought was very easy to install and it took me about 15-20 minutes to configure all the the smart switches in the house (there were 4). First you have to install the Smart Things app and configure the switches on there first. Then you open Alexa and download the Smart Things Skill and then add each switch. You name you want to use when you say "Alexa turn on the Bedroom Lights" you have to name in the Alexa app. If you name it in the Smart Things app, it will not transfer over. Overall a great product. A note: If you are using Alexa via voice control a Thermostat (like Nest) then make sure you name the Thermostat and the light switch a different name. I originally used the same names for both the bedroom thermostat and the bedroom light and Alexa could not turn on the lights. Once I changed the name, they both worked via voice command.

This is a very poorly designed and supported device. #1) There are a couple of 'help links' in the phone app that take you to a '404 page.' That should be your first clue that there is 'low attention to detail' on this. #2) I have years of experience with smart devices. I have over 2 dozen smart devices that I'm familiar with and have used before. I have 4 identical Kwikset smart locks, all 4 pair, only 1 works. I tested them all successfully on another hub. I have 4 identical GE Enbrighten locks, none will pair. I tested them all successfully on another hub. I have 12 identical GE Enbrighten swtiches, 4 will pair, 8 will not. I tested them all successfully on another hub. I have a 'GoControl' ZWave garage door opener, it will not pair. I tested it successfully on another hub. I did properly remove all devices from alternate hub. I did factory resets on all devices. I went through tech support, and this was their advice: Use zwave exclusion, to remove the device, and re-add it. If that fails, do it again. Well, I've done it more than a dozen times on a couple of devices, and they still do not work. That's very poor tech support. I tried rebooting, and factory reset on hub, no luck. I tried doing a 'zwave' network repair, and it just hung and never finished. I'm tired of dealing with this. Other ZWave hubs that I've used do not create frustration like this, because, well, they actually work.

Recently Wink started charging a monthly fee to use their Smart Hub, so I looked at available hubs and decided on moving to Samsung, and boy was I glad I did. Samsung clearly has a much more technical user base and more robust support options than the Wink Hub. Don't get me wrong, Wink is good, but Samsung isn't in business to collect rent off their Smart Hubs. SmartThings is meant to tie their products together and add value, whereas Wink is a much smaller business. Pros: Integrates with Microsoft Cortana, so you can use your computer for voice commands if you like, or spend $39.00 and buy the Microsoft Harmon Cardon Invoke speaker . I have two of the Cortana speakers, and I am still enjoying them. Cortana works great with Samsung SmartThings Hub, and she can control all my devices without any issues whatsoever, and works with Spotify, IFTTT, etc... App has a nice clean user interface which is very clear and easy to use. The only point of confusion is there is a legacy app and a newer app. Personally I like the older app interface, and both can be found on the iPhone App store. For the really geeky people, Samsung even has and IDE, so you could even build your own THING to control with the super advanced features. Support for Z-Wave and Zigbee - pretty much has support for just about every device you could imagine. In some cases developers will write custom solutions if it's desired by the community bad enough, which I leveraged in the case of a solution designed to work with Wink. After a little bit of copy and pasting some code into the Samsung IDE, I had a working fan which I thought I might have to replace! There are so many features for the low price, you cannot go wrong with SmartThings! I could go on forever saying nice things about SmartThings, but try it and decide for yourself. To the Wink Guys, Rent = Missing Customers!

This review is for the hub only. I was a bit hesitant to get a smart hub. I didn't know which one might be the best hub for me, all I knew is I wanted to start getting and connecting my smart devices for my new home. I decided to get the Samsung SmartThings Hub mainly because it claimed to work with ZWave devices. For my first smart purchase of my new townhouse I bought 2 Yale Assure Deadbolt smart locks that I wanted to be able to control from an app. I bought the zwave variant under the impression it would hook up with my ADT system. ADT lied, and their newest software isn't rolled out to actually support these products yet. This left me pissed off and determined to find a way to make this setup work. This is where the Samsung SmartThings Hub came in. The hub did connect to my locks and allows me to remotely lock and unlock them. I'll admit it isn't perfect and I ran into issues when I first connected one of the two (it only half unlocked and I had to enter from the other side of the house) but once it was unlocked again it relocked as normal, and I've had no issues going forward. Since I got the Hub I have synced GE smart dimmers for my lights and fans, my locks, and GE daylight dimmer bulbs to lamps that I didn't want smart outlets or hardwired switches to. All of these were easily connected and everything but the locks was able to transfer easily into my Google Home setup for my personal Google mini army. My only real complaint about the hub is more of a complaint with Samsung's price for their smart outlet plugs. I want to add those in, but the only SmartThings compatible plug is their version which has a high cost compared to other plugs that would work but use the SmartLife app instead. I was hoping to keep everything between this hub and Google home, having to add in more apps is annoying if I ever want to create a working "scene." This hub was the easy solution to my problems and has improved my quality of life with my Google home assistant. Now, if only the other products were more affordable...

The negative reviews really had me wondering if I made a mistake purchasing this. Sounds like some people either received used ones or older ones. I have the Gen 3 and I feel I received a new/unused device. For background, I have been using X10 devices for over 20 years, and have dozens of Amazon echo devices throughout my house. Along with that I have a myriad of other smart home devices from TP-Link, Wemo, Logitech, Phillips, etc. I purchased this & the multisensor (https://www.amazon.com/gp/product/B07F956F3B) for a very specific application. After discovering that my garage door was opened all night, I started looking for ways to be notified that my garage door was open. Setting up the hub was fairly easy & I realize that's a relative statement. I did find that using ethernet vice WiFi was a lot more reliable & resulted in almost zero disconnects. I installed the multisensor on my garage door & put it in garage mode. Note, I have a detached garage. I plugged in a very small lamp with a red light bulb into a TP-Link smart switch that is placed in my living room where I hang out the most. Then I used the SmartThings app to create three new automations. One turns on the smart switch, thus the lamp, & sends me a text msg whenever the garage door opens enough to trigger the sensor. The other automation turns the lamp off when the garage door closes. The third automation turns on everything in my house that the SmartThings can control if my garage door ever opens during a set time in the evening until the next morning. For the moment I'm happy with the results & feel this will provide me with an immediate & obvious alert whenever the garage door is open. I've since ordered the Samsung water sensor that I plan to place in the basement next to my water heater. Time will tell how well the hub & sensor perform, as well as last. I plan to periodically update this review. Update: 8/19/2020 Well that didn't take long. The Multisensor in the Garage went offline. And this was on a day when it was 20 degrees cooler than the last two 100 degree days. Rebooting the hub didn't resolve. Tested battery voltage to rule that out. It was fine. Reviewed instructions for troubleshooting and here's what is written; "Hold down the Connect button on the Multipurpose Sensor for 5 seconds. Release the button when the LED light starts blinking red. Once the sensor has been reset, the LED will begin to double blink blue, indicating that the sensor is attempting to connect." What the instructions don't tell you is where the heck the Connect button is. News flash. There's no button. I had to search for & watch YouTube video's to learn there's a small pin hole on the gray side of the sensor. Really Samsung? You couldn't include that little tidbit in your written instrucitons??? Anyway, the multisensor is online now and hopefully stays that way. And as an aside, I muddled my way through the steps needed to get Alexa to recongize the Samsung multisensor. Now I can just ask Aleaxa what the Garage door sensor status is and even what the temperature is - and get a response that it's closed, opened, or the temp is x degrees. Bonus info for reading this far. If you ever delete a device from the app that you plan to reconnect - you'll need the QRC. In the case of the multi-sensor, the QRC is on the same side as the 3M tape. I used the tape to affix my sensor to the garage door. Samsung didn't think that one out very well. The QRC is also on the box which fortunately I haven't tossed yet. I plan to take a picture of that just in case. Lastly - yeah I know so far this is really more a review & share of information related to the multisensor and a lot less about the hub, but in my mind they are interrelated.

This is a dying platform. Do not let anyone - especially Samsung - tell you differently. I've spent the last three months installing switches, dimmers, thermostats, garage door openers, Alexa, wall outlets, motion sensors, door locks, contact switches, multi-sensors and upgrading every incandescent bulb in my house to LED. This has required almost continuous research of every product I think about purchasing and do finally purchase and the SmartThings platform itself. What have I learned? 1) Samsung as a whole doesn't give a damn about the SmartThings platform. It doesn't make them enough money for anyone there to care. Samsung is a bazillion dollar corporation and SmartThings is a $20 acquisition of a company largely targeting people with too much spare cash and time, in other words coastal tech company nerds, and tech 'technophile' wanna-bes. As much as this group would like to believe they make up the majority of the population - they don't. The smart things market is TINY and Samsung doesn't have it all (not even close). If there are 1M active SmartThings hubs, I'd be surprised. This is something that should be closely considered before purchasing a SmartThings hub. A corporation that doesn't have any reason to care if a virtually meaningless branch fails or succeeds is probably not something to buy into for the long term. 2) The platform is bleeding developers to other competing platforms and has been for the last couple years. See #1. Public 3rd party device handler (the software necessary to make your spiffy smart devices function) development and support has dropped WAY off. Samsung SmartThings device handlers? What a joke. They can't even provide device handlers that support the features available in devices by major manufacturers like GE. 3) All the reviews on Amazon and the rest of the internet about poor reliability/dependability? BELIEVE THEM!!! In three months I've lost count of issues directly attributable to Samsung. There have been two major outages and random flakiness on average of once every week/week and a half. If one is relying on this platform to control access via smart locks or automated doors, this is a major safety and security issue. 4) This is a cloud based product which means EVERY TIME YOUR INTERNET CONNECTION TO SAMSUNG TAKES A HIT everything either flakes out and/or stops working. You're better off with the latter, but in truth I've found it to be about 50/50. THINK ABOUT THIS: things flake and your lights turn off or on. No big deal, right? Things flake and your garage door(s) and/or door locks decide to randomly open/unlock when you're at work or off on vacation. Don't buy Samsung's BS about things running locally and therefor not being affected. Unless you're planning on running nothing but a few major brand on/off switches on the most basic on/off schedule (which is totally pointless) NOTHING is going to work if you loose connectivity. Anything more complicated than 'turn my light switch on at 4 and off at 10' is going to require 'the cloud'. ALL third party device handlers for your devices are cloud based - so scrap 90% of your devices functionality. Need a third party device handler for your leak detectors, water/gas valve shutoff, door locks? You're screwed if you have no internet. Thinking about building your own security system? Maybe not such a good idea. 5) Samsung SmartThings has an app. Well, actually they have TWO apps. SmartThings Classic and that other thing. Classic is dying and Samsung has publically announced that at some near future time it will pull the plug on that app. For those who will start using SmartThings AFTER that event, that may be fine as they won't miss what they never had. For everyone else - prepare for a serious downgrade in functionality. The majority of 3rd party developed device handlers and SmartApps already don't work or don't work correctly under the new app and there's no light at the end of the tunnel since - AFAIKT - the majority of 3rd party developers have bailed for SmartThings to other platforms and their stuff is steadily gathering dust un-updated. Note that a large number of SmartApps that are stated to 'work under the new SmartThings app' do, unfortunately you are required to install them using the Classic app. It may not sound like it but I've actually been a Samsung fan for some time, especially of their smart phones. My couple decades of experience with their products was what actually eventually convinced me in the end to purchase their hub and to largely disregard the negative reviews and forum posts. Like my headline says - what a disappointment. Before purchasing, I STRONGLY suggest spending a good amount of time reading the forums and pay attention to the negative posts within the last two years about SmartThings. Do NOT disregard them. Three months of negative experiences unfortunately echo the forums all too closely. :( Who is this product for? Someone looking for a >>>TOY<<< that can supply some fairly limited, basic smart home logic. Emphasis on TOY. Samsung SmartThings cloud IS NOT RELIABLE. 80% of SmartThings functionality is going to disappear overnight when the Classic app is terminated unless Samsung drastically changes its current path. SmartThings supports Zigbee and Z-wave. If you're looking for something reliable with AT LEAST the functionality choose Zigbee devices and plug them directly into and Echo Plus and Alexa. At least Amazon's cloud is a LOT more reliable. If you JUST GOTTA USE Z-WAVE (and there are good reasons to) and SmartThings - get a gen2 Hubitat Elevation instead. That seems to be where the brain trust of SmartThings has gone to. As for me, I have almost 30 years of IT background (admin, programming, networking, etc.) and three months of beating my head against a wall attempting to get this thing to do the seemingly most basic functions and doing without much functionality because I can't depend on it to work reliably is as much as I can stomach. In 24 hours I'm doing a wholesale dump of all my devices to a new platform and this SmartThings hub going in the dumpster.