I have Yale touchpad locks in my current house and love them, so naturally, I wanted to put them in the new house I just bought. The post that goes through the door at the bottom of the handle was broken off so I can't be installed -- after the locksmith drilled a hole in the door. Ugh! I stll have the hole, but nothing to go through it to hold the little thing that makes it look nice. Also, when I try to activate this lock, it asks for the QR code BUT THERE ISN'T ONE!!! I tried manually typing in the serial number -- I used every number I can find, but none work making this lock useless to me. I emailed Yale right away and got a response that they'd get back to me within 24 hours. I've emailed them twice more, and nothing. I am so disappointed. Way to alienate a loyal customer.

I bought tHis thinking I would use with my ring app you can use it only if you have the base station ring box. I also bought this so I can unlock from my phone. I can not Bcz I can’t figure out which app to download and it didn’t give me a QR code to scan. The one it provided didn’t work