Unlike my experience with Arlo's wired doorbell and chime, the Ultra 2 cameras work fabulously. The batteries do not last the advertised length of time. Knowing that I ordered two extras and the charger. The main camera battery had to be exchanged every two days and the secondary camera in our carport every five days. I installed a third-party 3 watt solar panel designed for the Arlo for each camera. The solar panels keep both batteries charged at 100 percent. I think it will be a pain to review the recordings on the base station's mini SD card, so there is no question in my mind that customers purchasing the cameras will also need to purchase Arlo's cloud storage service once the free trial period is over. Customers need to have reasonable expectations. I have my camera's set at the best quality settings, but still, don't expect to be able to read license plate numbers, and the "color" in nighttime recordings is very marginal.

TLDR: Setup and configuration is a real pain. iOS app is clunky and confusing to use. Arlo support is egregiously poor. Cameras work well with some limitations once you get past the installation issues. I purchased both an Arlo Ultra 2 two camera set and an Arlo Pro 4 three camera set. Both camera sets connect via the Arlo base station (VMB5000) that came with the Ultra 2 set rather than using the Pro 4 option to connect direct to my house WiFi. This is a combined review for the two sets. You should keep in mind as you read this review that I am a computer programmer with 50 years experience and extremely well versed in dealing with complicated technical issues. The Arlo cameras are among the most frustrating gear I have ever set up. I think a non-technical person would have given up long ago. The good news is that once I got the cameras set up properly they did a reasonable job of fulfilling their intended purpose of showing me videos from around my property. The daytime video is quite good. Nighttime video can be dark and blurry (even if I switch to black and white mode). I am wary of what will happen when the three month trial of Arlo's web based services runs out. I am trusting that my cameras will continue to work locally without problems when the trial period is up. Pairing the cameras to the base station was very difficult - they simply refused to pair despite multiple tries. I finally tracked that down to a probable Wi-Fi conflict with my existing house Wi-Fi. Since there is no way to modify the Wi-Fi channel that the Arlo uses it was necessary to change the Wi-Fi channel in my house provided by my network access point. I had to imagine this as a possibility and then check it with a WiFi diagnostic program on a laptop. Arlo does not document what WiFi channels are used or give you any control over channels. Also regarding WiFi, you should plan on some physical separation between your house WiFi access point and the Arlo base station. I got poor connections to cameras (probable WiFi interference again) before I relocated the base station away from my access point. The Ultra 2 camera set was shipped with one only one wall mounting bracket in the box instead of the promised two on the outside of the box. The camera is useless without a wall mounting bracket. Amazon was kind enough to issue me a gift certificate to purchase a second wall mount. The wall mount provided with the Ultra 2 is greatly inferior to that which comes with the Pro 4 camera. With the wall mount from the Ultra 2 camera, it is fairly easy to steal the camera. The wall mounts from the Pro 4 camera provide better theft protection. I would advise using better mounts for the Ultra 2 (which require a special tool to disconnect the camera). This is the good mount: https://smile.amazon.com/dp/B086WPRYBY?psc=1&ref=ppx_yo2ov_dt_b_product_details The cameras must be installed with an app on your cell phone. I used an iPhone. Don't know what someone would do if they don't have a cell phone. The cell phone app is clunky and confusing to use. The menu structure of the iOS app is very arcane, and important settings are randomly strewn throughout the app and are difficult to find. Finding the setting to reduce audio sensitivity was critical because wind noise triggered constant audio alerts at the default setting. Even after lowering the audio sensitivity there were too many alerts and I had to shut them off. It took me a long time to find the setting to shut off the blue LED on the camera, which lights when the battery is fully charged. I looked for days for the setting for smart animal detection before I found it with the help of the Arlo forum. The app tries to automatically detect people, animals, and cars. Particularly in the case of a car or a fast moving cat, the detected object is mostly gone from view before the camera starts recording. All of the internal settings on the base station are locked down and cannot be changed. Unlike most Internet of Things controllers there is no way to access an internal base station webpage to view or change any settings. Such a settings page would have been quite useful when setting up the cameras. The base station responds to pings, but that seems to be it. Because one has no access to the base station settings, one cannot view or change the WiFi password thus eliminating the possibility of setting up a WiFi extender to help cameras stay in range of the base station. This means that Arlo gets to sell you a second base station if you have WiFi range issues. Also, be aware that since the internal base station settings can't be accessed, you MUST have a working DHCP server in your network. I am able to view the camera's feed on my computer with a standard browser pointed at my.arlo.com. Be forewarned that this does not work with all browsers due to the video encoding used by Arlo. I had the best luck with Microsoft Edge. I am trying to get it to work with Firefox (my preferred browser) via an extension that allows opening the video in VLC Media Player, but so far haven't been able to get that to work. I am concerned whether the capability to view videos on the web will disappear when the trial period is up. That would be a loss. Battery life could be a problem. On first installation, one of the batteries ran down after one day. The other batteries seem better, but I doubt they will last the advertised length of 3-6 months. Charging the batteries was a problem. I used the separate external charger provided with the Pro 4 series to initially charge all batteries. That worked fine. But it was difficult to get the batteries to charge when the batteries are installed in a camera in the mounting housing using the supplied charging cable and power adapter. I purchased long cables to plug the cameras into wall sockets and solar panels to charge the cameras that aren't near wall sockets so that the camera batteries can be charged without removing them from where they are mounted. But the batteries would not charge in the housings. A kind soul on the Arlo forum solved this issue for me. It is necessary to grip the camera with both hands and press quite hard with both thumbs on the camera to the side of the lens to lock the camera into place so the charging contacts make sufficient contact. The cameras are now charging nicely, plugged into either the wall or a solar charger. I tried to install a memory card in the VMB5000 base station that came with the Ultra 2 set. I stupidly put the card in backwards and it got jammed in there. Cost me $40 at a camera shop to get it extracted. Don't make this mistake! Once I reinstalled the memory card correctly, the base station recognized it but would not format it. I was only able to format the memory card by using the Arlo website (my.arlo.com) instead of the local iOS app. After formatting the card, I went through all of the steps to enable local recording. I spent over an hour on chat with Arlo trying to determine if videos were actually saved locally. Chat informed me that to view local videos one selects Feed in the Arlo app. When I selected Feed I still saw all of the cloud videos from the last several days. There is no indication in Feed about whether one is viewing a cloud video or a local video. This is a serious User interface omission. The only indication that I may be recording locally is that the base station settings tell me that some of the space on the memory card has been used. But I don't know if Feed is showing me videos from local storage or from the cloud. I want to know this before my trial period with Arlo is over and cloud storage disappears. Chat was unable to help me on this. Numerous contacts with Arlo support on this issue have been useless, failing even to get me a consistent (but wrong) answer. I am thoroughly fed up with Arlo support. If you are the kind of customer who will need a lot of support, Arlo is not for you. Update 2/25/23: Regarding viewing videos in Firefox, I was never able to get this work. But I did find a neat Firefox add-on called Open in MS-Edge. When taken by a link to a video in Firefox, one click on the add-on button opens the video in MS Edge where it works fine. Neat solution! Update 4/19/23: After months of back and forth with Arlo tech support, there is still no resolution to being able to view locally stored recordings. Arlo tech support continues to be the worst I have ever encountered. Downgrading to one star.

Have only had my 2 camera Ultra 2 setup active for a little over a week. Very impressed so far by camera quality and connectivity. Camera setup, image quality, motion detection, and connection range are all excellent. Given the cost of this camera setup, you'd expect them to be good and they are. I have not owned any prior Arlo cameras, so I have no way to compare these Ultra 2's to the Pro or Essential models, but compared to other brands I've tried, these are significantly better across the board. Note that I can't comment on battery life other than to say that after a week, my most distant camera is still at 96% charge. App works well, too, on mobile phone though a little clunky. Delay between trigger and notifications is a bit longer than I'd like (~5-7 seconds), but it's not bad. I am having a minor problem with IFTTT cross-triggering, but I am confident that can be worked out. I've deducted a star for a combination of minor quibbles. First, the Arlo website is flashy but not particularly helpful. I've looked through it for an answer and real troubleshooting techniques for my triggering problem, but though there is info there, it's not complete. Second, Two Factor Authorization (2FA) on PC is rather painful as EVERY time you log in on a computer you have to go through the authorization process. This is not OS or browser specific. If you own a PC/Mac, you are going to have to keep your mobile device handy so you can sign in on your PC. This is a known issue and Arlo says they are working on it, but I use 2FA on every other brand that supports it and this is the worst implementation I've ever seen. Note that the 2FA comments apply to Arlo across the board, not just the Ultra 2's. Third, given the price of this kit, would it be too much to ask to include 2 sets of each mount type? Including one magnetic mount and one threaded mount is adequate, but come on. I'd like to also see either a battery charger or at least two charging cables. The mounts and charge cable/brick included is enough, but these are at the very top of the Arlo range and north of $500, they could be a little more generous. Fourth, there is no SmartThings integration on the Ultra/Ultra 2's (there is on some other Arlo models). We are a Samsung house and find SmartThings works extremely well with all of our connected devices. I hope Arlo/SmartThings can get together on this at some point. Fifth is my only hardware related comment. With 180 degrees of diagonal view, these cameras show a huge area and at 4k you can zoom in 8x with clarity and with little fish-eye even at the corners. However, the compromise for all this clear and wide view is that only the bottom 2/3 of the camera's view detects activity. If you planned to mount these cameras very high looking down, just be aware that the upper 1/3 of what the camera sees will not detect activity. My cameras are mounted about 10 feet from the ground and this is not a problem at all. In fact, on the camera facing the street I have had to lower the detection area because passing cars were being detected. I only mention this limitation for those wanting the entire camera view to be part of the activity zone. Finally, I did my homework on the plans offered by Arlo, the phasing out of the 1 year of free service offered in previous models (in favor of 3 months), and the elimination of the 7 days of free recording access, so I knew what I was buying. I could have gone with the original Ultras and gotten the one year free but chose the 2's because of the 5ghz connectivity. However, just because I knew and accepted what I was buying, it doesn't mean that I'm altogether happy with the choices. My frustration with the plans isn't simply about cost. I'm more frustrated with how confusing the choices are; which plans can you use with the Ultra 2's, how can they be mixed and matched, etc. Overall, can't helped but be impressed with the quality of the Arlo Ultra 2's. They are, so far, fantastic. I've spent more words complaining about small issues than raving about the cameras. The hardware is a solid 5 star rating and setup could not have been easier. My recommendation is that if you are looking for high quality hardware and don't want to take a chance on something cheaper, then these are great. Just do your homework regarding the cost/quality tradeoff and the plan offerings from Arlo.

Cameras are good quality. Range from base station is great!! Can be mounted even further from house than any other wifi style camera I've tried, especially that one brand that is named directly after something that you do constantly with your eyes. I am still using the other branded cameras closer to the house but the ARLO cameras have become my new main cameras for keeping an eye on the pool area, front yard and down the driveway.

Even though this system came highly recommended by a friend, my experience with app-based tech setups hasn't always been the best. With the Arlo system, everything was straightforward, worked exactly as stated. The cameras were easy to position, have wonderful field of view capture and packed with features. The app allows for a great deal of customizability which I still need to do, but I could not be happier with this purchase. In use for one week as of this review.

*(This was written by my husband, Chris) My Feb 2022 review of the Arlo Ultra 2 Wireless Security Camera (and comparison to Arlo 1). This diatribe is worth reading before you buy. Purchased the Arlo 1 back in 2013 and now own the Arlo Ultra 2. The 10 SECOND SUMMARY: Overall, the performance of the Arlo 1 camera is good, but not great; the Arlo Ultra 2 could be the best quality camera system currently on the market; Arlo desperately needs to correct their customer service. Arlo 1: The video quality is a little grainy and colors get washed out easily. Also noticed a lag when activating the live view (ranged from 10-30 seconds). Proximity didn’t seem to be the issue, as the camera was close enough to the router. Even so, I loved the free 7 days of cloud storage (huge value add)ed. Cameras in the system are now failing one-by-one but served a life expectancy apparently beyond their years – of five purchased, three remain functional after about 8 years. Out with the old and on to the new: Arlo Ultra 2: After reviewing Blink, Nest, SimpliSafe and many others, my conclusion is that the Arlo Ultra 2 with 4k video could be the best quality camera system on the market. The good: Best resolution night and day I have seen. New features such as spotlight, siren, package alerts, etc. set a new bar in the camera systems of tomorrow. With cloud storage, emergency response, vehicle, animal, and package detection you may have found the way ahead for your family. This comes at a cost and quite frankly if your budget supports this business model, you should buy it – again, only if you are not weak-hearted in the installation process. The bad: No ability to transfer data to a thumb drive. To be fair, it does have a mini-SD card slot that reads 2 terabytes of storage as that is what I installed; no local storage SD card provided in any sales package combo I could find. The claim is the battery expectancy is up to six months depending on traffic. So far after installation, the life of the batteries is 30 days at best, some only 30 minutes (return these). I noticed this early in installation and opted to hard-wire the system – it is likely the great resolution that drains batteries so quickly – doesn’t matter, does not perform as indicated, hard-wire this system or return it as I almost did. Their little 8 foot Arlo cable is not long enough for solar panels / electrical outlets in my home – Wasserstein (a company that produces after-market accessories specifically for Arlo products) https://wasserstein-home.com/collections/arlo-ultra was able to supply 25 foot cables and I also purchased USB extenders online, making it 35 feet should you need this – they worked for me. Battery life: Arlo chat experts have suggested the resolution be changed to save battery life – I wanted the 4K with no compromise (hard wire is the answer) - for the price, it should work as advertised with no modifications. When syncing the base station to the cameras, it relates the connection is poor even when 3 feet away – doesn’t seem to matter as they did sync and are performing – again, this system is not for the weak-hearted. A WIFI extender was not necessary in my case as a 2000 sf, 2 story home was easily covered despite the base station providing a false poor connection reading during the synch process. Customer Service: The new business plan for Arlo is in many ways its only downfall. This camera system with all its abilities is not for the weak-hearted when it comes to installation and customer support and many of the upgrades require a monthly plan even if you choose local storage. Arlo’s customer service is apparently so poor that other websites are now charging for answers to client questions. An Arlo troubleshooter, in my experience, just can’t be reached by phone (oddly, there are phone numbers available for other countries). Even when you find a number to speak with a human, it directs you to a chat where they redirect you to an “Expert” on chat. Arlo Support: https://www.arlo.com/en-us/support/, good luck! After two and a half hours on a chat, their only answer was to reinstall the base station on down to the cameras. If you need an expert in the end, return this camera system; sadly, it’s not for you. Despite my ridiculous, inadequate customer support experience, I persevered (no thanks to the Arlo support team) and prevailed installing 5 cameras on my home. Moving forward: 3 of my 5 original Arlo 1 cameras still function in 720p and will be used in windows as a deterrent even they eventually fail. This camera system, along with a SimpliSafe alarm system (much easier to install), a hard-wired Ring doorbell, and locking metal storm doors on the house pretty much ensure my home is the little Ft. Knox I want it to be. I failed to mention that where others will put their security company signs in the yard, I have signs that say protected by Smith & Wesson since 1852. Thanks for taking the time to read this dissertation and stay safe.

Where do I even begin with the Arlo Ultra 2 Spotlight Camera? Let's just say it's my new favorite reality show. Move over, Kardashians! This camera has become the star of my life. Not only does it capture crystal-clear video, but it also has a hidden talent for catching unexpected 'performances' in my neighborhood. I've had a long-standing suspicion about my Karen-of-a-neighbor's misdeeds, and boy, was I right! Thanks to the Arlo Ultra 2, I finally have the proof I needed. It not only caught her dogs doing their business on my lawn but also exposed her doing something I can't unsee. Let's just say she was mooning the world with her pants down. The image quality is so good that I could practically count the daisies on her underwear. It's like watching an episode of 'America's Funniest Home Videos,' except my yard is the stage. I've never laughed so hard and simultaneously cringed in my life. But hey, it's not all about my neighbor's embarrassing escapades. The Arlo Ultra 2 is a top-notch security camera too! With its spotlights and advanced features, it's like having a mini Hollywood set in my backyard. And the best part? It's super easy to set up and control, even for tech-challenged folks like me. So, if you're tired of boring security cameras and want some entertainment with a side of surveillance, the Arlo Ultra 2 Spotlight Camera is the way to go. Trust me, you'll never look at your neighborhood the same way again!" L

Given the explosion of wireless cameras recently in the market, I wanted to purchase a premium product to test out. This had my hopes up pretty high until I tested it out the last 3 months in an outdoor setting with some nighttime traffic. Base station indoors. Two cameras outdoors (25ft and 50ft distance to station). A few positive things to note - - Easy set up - Clean user interface - Crisp daytime 4k video - Camera firmware and updates are automatic and managed seemlessly by Arlo - The AI categorization algorithm is pretty good - Probably the best wireless 4k stuff on the market today Real challenges that need to be addressed that introduce a lot of maintenance and friction: - Stock battery life is pretty terrible. I have to charge these up every 10 days, even though I only use them for nighttime purposes in a medium traffic parking area. And you can forget any type of real distance between the camera and the base station, it kills the battery. Arlo could have packed a bigger battery into the box for the price being paid, but really cheaped out here. Instead they want you to buy a bigger battery separately. That's bad product strategy. If you want to be the best WIRELESS camera, it starts with the battery life. It's already one of the most expensive cameras on the market... why would you cut costs here? - Charging is absurdly slow, and the battery indicator is terribly inaccurate and a guestimate at best. It takes 8 hours or more to bring a camera up to full charge by cable... again... I ask why for such a small battery? Cellphones with bigger batteries charge in two hours or less. Yes, you can buy a separate charging station, take down the camera, pull the battery out and charge the battery in a station... but again why? This is wireless device... battery life and power management are foundational to product success... how did you mess this up Arlo? The cellphone industry already figured this out for you. - These are IoT cameras that connect to Arlo's own servers through the smarthub that acts as a gateway. They cannot be directly connected to on your local intranet. Everything goes through Arlo's servers and cannot be operated without passing data over the internet. The only way to access any manage the cameras is over their website. And you MUST have a good internet connection. Even the local storage in the smarthub must be accessed through the internet, or the SD card pulled and put directly into your computer. Arlo claims this is for security reasons, but I'm not 100% sold on this approach. The smarthub is just a locked down wifi router... There should be better ways to do this without requiring data to go through Arlo servers. - Motion detection is good, but more problematic, the video often cuts short of activity actually occurring - If you are expecting to capture license plates with this... not happening unless it's pointed right at the car 10 ft away max. I believe this is because of the 180 degree ultra-wide lens on a 4k sensor. Effectively, expect the same clarity of video as a 2k 130 degree camera that just covers a lot more area. - The video CODEC used to record and store videos is proprietary, which is completely unnecessary given the widely available, open source, and free codecs that are well known and used throughout the industry. You must purchase the video coded separately for Microsoft Edge or Google Chrome, and it doesn't even work with Mozilla Firefox. This also means you can't share videos with others unless they buy the codec as well. - The wireless connection is still WiFi protocol and susceptible to basic WiFi jamming and interference. It really needs a different secure wireless method. (To be fair, there are not a lot of alternative wireless methods in the industry yet. Just know it's ultimately a WiFi camera.) - Subscription is pretty much a requirement for functionality to be worth anything. Though, the price point is such that if you are forking out money for this camera, the subscription price shouldn't be your biggest concern. All that said, this tech is far better than what was on the market just 3 years ago. Given Arlo's apparent strategy, they are making it work and proving to be innovative. I hope Arlo rethinks it's product strategy and continues to improve it's products and innovate, otherwise it's going to get killed by emerging competition with better technology and friction-less features.

One caveat that I want to start off with is that I have been using this system for about three and a half months now and have been keeping running notes of how the system functions throughout. Since I early on quit using some functions due to problems or lack of utility it is possible that some of my comments may have been fixed by software of firmware updates that I am unaware of since I no longer use certain features that were problematic at one time. Pros I think the sound quality in general is better than two other camera brands I use and the wind noise reduction feature is great. The video quality is very good and the 4K video is noticeably better than the 2k video of other cameras. However, after I take into the negatives that I’ll to shortly I think that unless you need 4K for real-time viewing it’s questionable whether the added cost of this system is worth incurring. There is a very nice low light color mode but it doesn’t work consistently during live viewing and it slow to turn on. The slow turn on means that I frequently get video of vehicles passing by that is black & white for the major of the clip. So using the color function for ID purposes is questionable. The function works pretty consistently on recorded video but not 100% of the time. The noise cancellation function is far superior to any other outdoor security camera I’ve used. I was able to listen to real-time audio in windy conditions that overwhelmed the audio on another brand of camera I was using at the same time and which faced in the same direction - in relation to the wind - as the Arlo Ultra 2. Cons Initial setup of the base station is harder than it needs to be. Like numerous other reviewers I had to contact support to have the units’ token reset. This turned out to be time consuming because we had to go through other troubleshooting first which did not get at the problem. A problem that it appears is pretty frequent so I don’t think it should be so far down the tech support problem checklist. Also I used chat to interact with tech support and the person I was working with ended up sending me a useless set of instructions after the token reset option did not work right away and then dropped off line without telling me she was going to do so or asking for confirmation that my problem had been resolved. I then ended up spending more time doing more troubleshooting of my own but was able to get the unit operational. Overall this was way too problematic. I also experienced problems with getting the base station to actually access the microSD card and show video clips. I never did figure out what the problem was but a day after installing the card the base station just started reading the memory card. I have had several instances since initial setup when the base station can’t access the memory card so I just try again later and the problem has gone away every time. Not ideal if you aren’t paying for an active cloud subscription and need to access videos on the memory card in a time sensitive situation. It is a pain to remotely view base station memory card stored video clips. This requires port forwarding and not all home routers have this capability and even though mine does it still was more work to set this up. Arlo should not be so cheap as to not offer a basic online storage option for free with a system this expensive. Such a capability would make remote viewing of video much easier. The rest of my cons either fall into the category of the App itself or the camera but some I could not figure out whether it was one or the other of those or a combination of the two so I will list them separately. App issues (I use the iOS version) When viewing video stored in the cloud the app will give a preview shot of what caused the recording event but for locally stored video you have to download each clip to the app before you can see any part of it. So if you wanted to just view clips that were of people or ones of just vehicles forget it. You will have to load every clip one at a time to the app to view them. That is a pain if you have a lot of recordings. The sensitivity for automatic video recording is really lacking with this system but I don’t know if it is due to the app, the camera or both so I’ll comment on that later. As far sensitivity and the app I like that there is an ability to select the motion sensitivity level that is supposed to trigger a video recording. The sensitivity level is set via a slider and I routinely try setting it to 100%. However, it usually jumps right back to 80% as soon as I back out of that particular setting as evidenced by my going right back to the setting after changing it to 100% and finding it now set at 80%. Even when I have been able to get it to stay at 100% after backing out of the setting and going right back to check it the setting still will not stay at 100% for long. I have seen without exception that if I go back to the setting a couple days later it has reverted to 80%. In a practical sense I don’t know that this matters because it seems to me that I miss just as many events with the setting at 100% as I do when it is set at 80%. My basis for judging this is watching real-time video and subsequently looking at what got recorded as well as reviewing video clips I have from another security camera that is looking at nearly the same viewing area as my Arlo Ultra 2. Honestly I think the sensitivity setting just gives a false sense of control. The app annoyingly gives two notifications for each activity scene. If you select the first notification is takes you to the main screen of the app only. If you select the second notification it actually plays the clip from the cloud or takes you to the local storage page if that is what you were previously when viewing previous activities. Note that this drove me to turn off notifications altogether and I have not used them for several months now so it is possible that Arlo has fixed this since I last allowed notifications. Another app shortcoming is that is does not allow you to completely turn off notifications. At least not in the iOS version. The app will let you pause notifications for up to 24 hours but if you wan to totally disable them - because they can get obnoxious in a high activity zone - you have to go the system level notification settings which is a poor design decision by the app developer. Camera issues Arlo claims that you can get 6 months operation from a single charge but I quickly discovered that I needed to buy power cords for my units because I wouldn’t anywhere close to that. I couldn’t get a month of use from a full charge. I’m sure that if I were to disable a lot of the features such as 4K, spotlight, night color vision, sensitivity and used the best battery life power management setting that the battery would last longer but why spend so much money on a camera like this if you can’t practically use those settings. For reference I get between 50-80 recording events per day and view live video a few times a day for short periods. I haven’t captured the amount of time I spend viewing live video but it undoubtedly contributes to battery usage but I struggle to think that it causes to charge time to go from six months to less than one month. Camera lens tends to fog or freeze once the temperature drops to around the freezing point. This renders the camera essentially useless at night in these conditions and I know from other brand cameras I also use that activity has gotten missed during times when the lens was coated with dew or ice. Cons that I could not definitively attribute individually to the app or the camera. As I mentioned earlier this system really suffers from poor sensitivity to motion which causes it to miss a large part of things that I want it to capture. I base this comment on my watching things happen out the window in real-time, watching them happen through live-streaming the camera itself or live-streaming from another brand camera with nearly the same viewing area as the Arlo Ultra 2. My other camera routinely triggers on people that are walking on the sidewalk on the other side of my street but the Arlo Ultra 2 absolutely never captures that. In fact the Arlo too often misses people walking on the sidewalk on my side of the street. The Arlo also misses far too many vehicles passing on the street. Even when the camera does trigger it is slow to do so and in the case of passing vehicles the best capture angles are frequently missed and I end up getting shots of the rear of a vehicle. The 4K video at this point isn’t helpful because you can’t really zoom in close enough to be of use when the vehicle has gone that far past the point when it was nearest the camera. This problem is compounded by the light that kicks on at night to enable night time color vision takes a couple seconds from when the video clip actually starts before it comes on. About the only time the night time color vision is of use for capturing a vehicle in color is when the car approaches the corner my house is on from the direction that requires a stop before proceeding. That stop usually gives enough time for the recording to start and color vision to begin. That’s if the car doesn’t do a rolling stop. It is common to get recorded video clips that have pauses and jumps in the motion. For instance a car driving down the street frequently stops moving in the video while the time counter continues to advance and then the car will jump a fair distance when the video unfreezes. This is about as poor as the slow activity recording start because you may miss important parts of the activity. These freezes occur in the cloud video and the video storage card I use (my card is a V30 version so it is very capable of being able to record motion of a vehicle that is moving at no more than 30 mph as is typical in my area.) Only getting motion triggers from about the bottom two thirds of the viewing area is an odd decision and not a welcome one. It means that the camera has to angled more toward the sky. Unless you want to watch for airplanes around your house it isn’t helpful and in my experience it just means that the camera will suffer from more direct sunlight and glare when the sun is near the horizon. Works with Apple Homekit but not Homekit Secure Video so you have no option for cloud storage other than through paying Arlo for a subscription. Is is interesting that Arlo offers 7 days of free online storage for most of their cheaper models but not for their most expensive one. I don’t know if this has anything to do with the fact that this camera can record at 4K and so takes more space than 2k video but even then they could still offer free storage of 2k video. A cheap move on their part because the Ultra 2 camera setups (camera and base station) are some of the most expensive options on the market for home security cameras. The ability to set zones didn’t provide expected results very well for me and I pretty quickly abandoned trying to use them. I routinely got notifications for activity outside the activity zone. When playing recordings from the base station the first four seconds are played while the video is somewhat darkened and if you intentionally or accidentally tap on the video while it’s playing it gets darkened for about four seconds again all while the video is still playing. It makes it harder to see what is going on in the video during these times. If you couple the fact that event recording suffers to begin with because the camera typically starts well into the activity with the fact that the first four seconds of base station video is darkened upon replay you can really end up with a significant amount of activity that is available either because it was not recorded or because it is too dark to be of much use for identifying anything specific about things in the clip. It’s interesting that video played from cloud videos - the ones from their paid subscription - don’t suffer from this darkening effect. There is no frame by frame playback option on either the base station or cloud recordings. I get too many videos that have audio but the video is either totally black or about 3/4 green and that is enough to washout the entire area where motion would be occurring. When I initially set up my system I was using the free cloud storage as well as recording locally on the basestation. I had quite a few instances where an event recorded to local storage but not to the cloud. There was no indication that my internet service was down thus preventing the cloud upload so that should not have been a factor. In the end these are really nice cameras but there are enough small and not so small detractions that I think make purchasing this system questionable unless you want/need to view 4K video in real-time. You’ll miss too many 4K recordings based on my experience.

The good: 1. Good video quality. 2. Easy mounting and setup. 3. Notification includes snapshot of what triggered motion sensor sent directly to my Apple watch. 4. Color night vision (only when spotlight is on) is very nice. The bad: 1. Quite expensive compared to alternatives. 2. Although video quality is good, I can't believe it's 4k. I don't have anything to compare it too, so maybe it is 4k. I just expected great, not good. 3. Battery definitely does NOT last 6 months as advertised! Both cameras were down to about 50% in one week. I bought Wasserstein solar panels to keep the cameras charged. ($69 for pack of 2 vs. ~$100 each for Arlo solar panels) 4. Paid subscription required for saving video to cloud ($15/month for 30 days 4k cloud recording or 10/month for 2k cloud recording. By comparison, Wyze gives you 14 days cloud recording for free). 5. Beware the 3 month trial subscription that comes with it. Nowhere does it say "free." I discovered that it is a 3 month trial - that you pay for! and at the end of 3 months, apparently, I guess, you get to decide if you want to CONTINUE paying? I'm only 3 weeks in now, so I'm a little curious what will happen at the end of three months. I suspect they just keep charging you. [UPDATE: Reading other reviews, it seems that the 3 month trial service is free? Not sure why they charged me, but I am done fighting with them and I will just cancel] 7. Apparently, if you have an Arlo Video doorbell as well, the doorbell must be connected to the Arlo hub or base station, not directly to Wi-Fi, for the doorbell to ring a conventional chime. [UPDATE: this is not true. The doorbell will ring the chime connected to either Wi-Fi or base station. I discovered my doorbell transformer was under-rated for this application, which caused my original problem] And that leads me to customer service.. 6. Customer service is horrendous!!! Can't stress this enough. Here is what I am currently going through: I ordered this 2 camera system and an Arlo doorbell at the same time. The doorbell arrived first, so I installed it. Worked great. A few days later the 2 camera system arrived, so I installed it too. Worked great too. A few days later, I discovered that the doorbell was no longer ringing the mechanical chime. Doorbell worked fine when it was the only Arlo device and it was connected to Wi-Fi. After using it for a few days, I added an Arlo base station with 2 cameras. The doorbell was still connected to Wi-Fi and it stopped ringing the mechanical chime. I read somewhere, I though in one of Arlo's documents but maybe not, that if a system has a base station, the doorbell must be connected through the base station or it will not ring a chime. Well, that's annoying! So, I deleted the doorbell from the Wi-Fi and added it to the base station as directed. It still did not ring the chime. So, I deleted it and tried to add again but I can't. Now I am unable to add it to the hub and I am unable to add it directly to Wi-Fi. The doorbell is not discoverable, as if it's already connected to some system but it's not. So I went from having a working video doorbell to a doorbell that would not ring the chime after I installed the base station and 2 cameras to a doorbell that does nothing. I feel like I'm of average intelligence and somewhat tech savvy. I can usually get most things working. Why can't I figure this out?? I went to Arlo support for help. I searched all Arlo's relevant documents. I searched google for any assistance. I tried all the troubleshooting tips and tricks I could find. No luck. I want to call someone and start shouting. There is no phone number to call; there is no email address to ask a question; you have to submit a trouble ticket from the Arlo app. So, I did. After 3 days, I received a response from Arlo suggesting that I try some of the troubleshooting aids that I had already tried. I am losing faith in this company very quickly. The response also asked for lots of information including proof of purchase, screen shot of internet upload/download speed, and screen shot that the device really is not installed on my account. I answered all the questions and provided all the information requested. The app only allows 1 attachment, so I attached my sales receipt and had to send the screen shots separately. Odd, why would they tell me to attach 3 things but only allow one attachment? I am questioning my own sanity in purchasing this company's product. I pressed save, and the app crashed. I lost all the information I typed in. I am now losing my will to live. So I redid it all, saved it to a Word document, pressed save, and the app crashed again. Third try: I copied my information from Word, pasted into Arlo support, pressed save - success! Hooray! Small victory in actually sending my request for service. I am now waiting 3 days for a reply that I expect to be totally useless and unhelpful. Wait, there's a weekend included, so maybe I'm waiting 5 days. Either I will get this stupid doorbell working in the next week or I will return everything and buy something else. Update to follow. UPDATE: I have now been in contact with Arlo 5 times over the last 3 weeks. They have been sending me very similar messages with minor additions or deletions to the troubleshooting tips and tricks. I have dutifully complied with all suggestions. I never got the doorbell connected to the base station, but it did finally connect to Wi-Fi again after about 30-40 tries, no exaggeration, just doing the same thing over and over. Also, I discovered that my doorbell transformer was under-rated for the Arlo video doorbell, which caused the original problem of not ringing the chime. It needs to be 16-30V. Mine read 15.6V - I assume just enough to ring the chime when I first installed the doorbell, but not enough to sustain. So, I replaced the transformer and now I've got a working video doorbell again. However, it is connected to Wi-Fi, not to the base station. I really would like to connect to the base station to record to an SD card and to eliminate the bandwidth used on Wi-Fi. My fifth and latest message to Arlo included the question, "I am reluctant to delete the doorbell from the Wi-Fi to attempt connecting to the base station again because of all the trouble I had connecting it at all. It honestly took about 30-40 tries. So, if I do disconnect from the wi-fi and can never get it connected again, what recourse will I have?" Awaiting response. UPDATE-2: After about one month and eight replies to-from Arlo support, video doorbell still cannot connect to Arlo Base Station. Arlo support’s final determination is that my internet service is too slow to connect the doorbell to the base station. They want me to upgrade my internet service and try again. I’m not sure I believe that. If it is the case, then I don't understand why I wasn't told that one month and seven replies ago when I sent my first internet speed screen shot - could have avoided 20-30 frustrating hours of failed attempts to connect the doorbell to the base station. Also, based on their numbers, my other cameras would not work, but they do. Why would my internet connection prevent a low bandwidth video doorbell to connect when two higher bandwidth cameras work with no trouble? I am not in a position to upgrade my internet connection at this time, especially not as a troubleshooting aid that may not help. I prefer to cut costs, not take on extra costs. Following that intent, I will now cancel my Arlo subscription. Anticipating any potential future problems will not be supported, I have no reason to continue subscribing to any Arlo service. So, my goal here is to warn everyone to do your research thoroughly. Otherwise, you may not enjoy all the benefits that make Arlo systems so expensive. I now know that I am not knowledgeable enough to have asked the right questions or to have conducted the proper research to ensure that an Arlo system fits my need. I could have saved hundreds of dollars by purchasing a competitor's system that would have given me the same reduced features that I get from my current Arlo system. Also, beware Amazon and other places advertise Arlo as compatible with Alexa. From what I can tell, it is NOT! There is no Arlo app for Kindle Fire. There once was but it is now defunct. In all, this was a very expensive, time consuming, frustrating learning process.